Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Asia will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days, (Some products can be delivered to the USA within 4 days, look out for the badge!) |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheap Gadgets Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smartphones-gadgets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. (Some products to USA can be delivered within 4 days, look out for the badge!)
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@smartphones-gadgets.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@smartphones-gadgets.com
Shipping fast. Condition good reviews. Goodyear
I am very satisfied with the product's descriptions.
Working fine, simple use and very usefull headphones for music and HF
All smoothly and quickly according to the description
very good product if you want work and listen to the music there are great. but in a place when you work should quite silent. you can listen music and speak with others. microphone is very good you no need to speak loud when you answer phone. I am really satisfied of this purchase
good
Cool headphones. There was no bone before. I tried it, everything worked out. Not a music lover, so the sound does not bother me very much. The sound is generally excellent. For this money is a great purchase Recommend. Delivery about a month to Vladimir
used these at work, volume level is not very good in quieter environments, but with earplugs in, the volume is great. so you need your ears blocked to get the full experience. battery life has exceeded the stated time. I've used them fire 8 hours straight and then for another 2 hours, still going strong. Bluetooth range is brilliant, 20 metres before they started to cut out. I bought them to use in a noisy environment with earplugs, they're perfect for my needs. they also charge really quick. 1 hour and the charging light changes from red to blue. well worth the money. delivery was 9 days to the UK.
just got it. works pretty well with music and also on a phone call. the sound is a bit low . while wearing the ear plugs sounds better. but generally satisfied so far . I like the concept of hearing the sorounding and the music at the same time
nickel
Top
Works fine, pairs immediately. Happy!
The product corresponds to the description. Delivery to Ukraine 1,5 month. Goods satisfied
I have only had these headphones 3 weeks of light use. These headphones sound almost as good as Trekz Air I had (but dropped into the cat's water bowl for a day before noticing.) The sound is a little bit hollow but it's definitely good enough for listening to podcasts or TV around the house or listening to music in my car. These seem a little more comfortable than the Trekz Air. Battery life seems OK too. Shipping took about 8 weeks during the COVID crisis.
The sound is normal. headphones for work, sports are the most.
Parfait
looks exactly as picture shows
This is a nice product. It looks great. And the sound is very good.
Look good. The sound is excellent. I didn't even expect it. I'll try on a running trend.
Korea Off learn saw it again but this price in condition 100% satisfy
5/12 order 5/23 days shipping finished Like say that Western world. Well know four.
Rewelacja, headphones work great Order Lead Time short some two weeks I am very pleased and sincerely recommend salesman.
Ok 100%
Like Yoda good working day sounds like the external speaker out the overrunning
Very light, comfortable, the only but in the yarn test is the volume that seems low With the microphone they hear me well on the phone