Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Asia will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days, (Some products can be delivered to the USA within 4 days, look out for the badge!) |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cheap Gadgets Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smartphones-gadgets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control. (Some products to USA can be delivered within 4 days, look out for the badge!)
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@smartphones-gadgets.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@smartphones-gadgets.com
The Watch arrived on time, whole, the child liked, pleasant, soft. Working, but ....... The camera is very weak, the photo sends nothing to disassemble, if anything, then nothing she can help. Navigation of course niochem, (surprisingly, now in the cheapest smartphone this function works without problems) kilometer +-shows, again if that child on it will not find, don't hope so. In general, in the dry rest-calls and mini chat voice and written messages, well, flashlight))). I will not buy such again.
The goods came very quickly to Ukraine, everything is fine
As a gift sticker on glass
I ordered two hours, pretty, lovely hours. They are not expensive, their price justifies, we are very satisfied. Everything works, the sound is good. One but, very long set up through the phone, but it's my fault.
I received the order, three days after I opened the dispute and sent it again, for this assessment I reduce
I was worried that it would not come .. But in vain, delivered to the house! Well done, thank you! I ordered two blue, came Blue) asked to help with the settings, I hope they will help) I ordered 11.11.19 came 04.12.19, although promised 21.11.19. In general, satisfied)
Came to the Rostov region for 3 weeks. Pretty, the charge is almost no, the Sim has not yet been inserted. As a gift put stickers New Year. Thank you :)
Come quickly. I haven't checked in yet. Sign off later
Thank you very much! The clock came quickly, ordered for a gift, packaging in perfect condition. Includes English Manual, charging, and screen protector.
Class chyashiki
The watch is not bad enough, the functions are all They work, you can hear conversations, take photos and the child is not aware of it! We are willing to buy.
Ordered in the urine from the Russian Federation, came in 2.5 weeks, and in IML very large loading, so instead of the courier sent to the point of issue is not very convenient, another 6 days sent to another at my request, when delivering the issue code did not come, I had to call myself, the storage period did not expire well. The clock took for calls, the sound is very good (better than Q100), the application is stupid, why remotely turn off the clock (then not turned on from the application), it is necessary to turn on the function or ban the shutdown. I'm uncomfortable that there is no autoanswer, the child often on drawing can not answer because of dirty hands. That zhps did not know before, the definition approximate on the towers of cellular communication. As a dialer can be used without an application, many numbers in the book. 15 characters on SMS message is, convenient
Excellent clock, work well. Included film and stickers attached as a gift. I recommend.
The clock came, switched on, SIM card see call, take calls, the camera works. I didn't check the rest. There is a bonus in the form of stickers.
Excellent clock, the daughter is delighted, thank you! Delivery on time, stickers as a gift
Excellent watch for the child. Downloaded the app, everything works. Daughter is happy